Privacy Collection Notice
This privacy collection notice from Wrealpro Pty Ltd outlines why we collect your personal information, what we collect and who we share it with.
Why we need to collect your information
We collect your personal information to comply with the ‘Customer Due Diligence’ requirements in the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).
This includes to:
- establish and verify your identity before providing certain services to you or the person you are acting on behalf of
- assess and manage potential money laundering, terrorism financing, proliferation financing risks or related compliance risks associated with the provision of our services
- make reports required by law under the AML/CTF Act
- meet record keeping obligations under the AML/CTF Act.
What personal information we collect
We collect the following types of personal information such as:
- your full name, date of birth, residential address
- photo ID and unique identifier, such as passport or driver’s licence number
We also collect the following sensitive information:
Whether you are a member of any political associations, professional or trade associations. This information may be used to verify your occupation or determine whether you are a politically exposed person.
How we collect your information
We will generally collect your personal information by:
- collecting it directly from you when you engage our services, including when you make an enquiry, enter into an agreement, complete application or onboarding forms (such as tenancy or sales documentation), or communicate with us by email, phone or in person
- collecting it from third parties where permitted by law, including your authorised representatives, vendors, purchasers, landlords, tenants and referrers
- obtaining information from publicly available sources
- using electronic verification service providers and government agencies to verify your identity and meet our legal and regulatory obligations
- collecting, verifying or processing your information through AMLHUB on our behalf as part of our AML/CTF compliance processes
- collecting information through our website or digital platforms when you submit enquiries or use our services online
Who we may share your information with
We may disclose your personal information to third parties where reasonably necessary to provide our services, facilitate property transactions, and meet our legal and regulatory obligations.
This may include disclosing your personal information to vendors, purchasers, landlords, tenants and their authorised representatives in connection with property sales, leasing and management activities; service providers who assist us in operating our business, including IT service providers, payment processors and professional advisers; and third parties who assist with our AML/CTF obligations, including identity verification providers and AMLHUB, who may collect, verify, store and process your information on our behalf.
We may also disclose your personal information to government agencies and regulators, including AUSTRAC, as required to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and other applicable laws.
Your personal information may be shared within our reporting group, including related entities, for the purposes of AML/CTF compliance, risk management and business operations.
What happens if we cannot collect your information
If you do not provide us with your personal information, we may not be able to verify your identity and provide you (or the person you are acting on behalf of) with the services you have requested.
Complaints & escalation
Step 1 – Email privacy@amlhub.com.au or raise a ticket in the AMLHUB support portal.
Step 2 – Internal review: If you are not satisfied, ask for your complaint to be escalated to the Chief Privacy Officer.
Step 3 – OAIC: If our response does not resolve your concern, you may complain to the OAIC (www.oaic.gov.au, 1300 363 992).
This notice was last updated on 4 July 2026.